These terms and conditions (hereinafter referred to as “the Terms”) apply when you, as a consumer (hereinafter referred to as “you”) place an order through www.henriksstensoneyewear.com and associated websites (hereinafter referred to as the Website). The agreement is entered into between you and Henrik Stenson Eyewear Sweden AB, company registration number 559037-5399. Detailed contact information and other information about Henrik Stenson Eyewear Sweden AB can be found on the Website. The conditions apply only to you as a consumer who makes an order via the Website.
Prior to the completion of a sale, Henrik Stenson Eyewear Sweden AB reserves the right to amend any image or typing errors on the Website, such as errors in the product description, incorrect pricing and price adjustments (due to changes in prices quoted by suppliers or currency fluctuations) or inaccurate information regarding whether an item is in stock. Henrik Stenson Eyewear Sweden AB reserves the right to correct any such errors and to amend and update information at any time.
The Website and all contents thereon are the property of Henrik Stenson Eyewear Sweden AB. The information is protected by legislation governing intellectual property right and by marketing law. This implies that product names, images, graphics, design, layout and information about products, services and other content may not be copied or used without prior written approval by Henrik Stenson Eyewear Sweden AB.
To order on the Website, you must be over 18 years of age. Henrik Stenson Eyewear Sweden AB reserves the right, in individual cases, to reject or to change your order (for example if you provide false personal information and/or have an unacceptable credit rating).
A purchase agreement is concluded only when Henrik Stenson Eyewear Sweden AB confirms your order and you have received an order confirmation from Henrik Stenson Eyewear Sweden AB by e-mail. Henrik Stenson Eyewear Sweden AB recommends that you save the order confirmation for any further contact with Henrik Stenson Eyewear Sweden AB customer service.
- PERSONAL INFORMATION
You confirm that the information you have provided is accurate and complete. Henrik Stenson Eyewear Sweden AB is not responsible for any incorrect information that is provided.
You undertake to ensure that no one else can use your login details. You may not reveal your password to any unauthorized person and must ensure that the username and password are filed in such a way that no unauthorized person has access to the information. You must immediately notify Henrik Stenson Eyewear Sweden AB if you suspect that any unauthorized person has had access to your password. You are responsible for all purchases made using your login details if such a notification has not been submitted by you.
If Henrik Stenson Eyewear Sweden AB suspects that you abuse your user account or your login details, or you otherwise violate the Terms, Henrik Stenson Eyewear Sweden AB has the right to exclude you. Henrik Stenson Eyewear Sweden AB also has the right to allocate new login details to you.
Henrik Stenson Eyewear Sweden AB is responsible for the processing of the personal data that you provide to Henrik Stenson Eyewear Sweden AB. Your data is used by Henrik Stenson Eyewear Sweden AB to enable it to fulfil its obligations, such as providing good service and carrying out marketing activities, including the mailing of offers.
Pursuant to the Data Protection Act you are entitled, once a year, to request information, free of charge, concerning the personal data processed by Henrik Stenson Eyewear Sweden AB, regardless of how the information has been collected. If you want to receive this information, a signed request must be submitted to Henrik Stenson Eyewear Sweden AB. The request must be in writing and cannot be sent by e-mail. If personal data is processed in breach of the Data Protection Act, you have the right to request that the data be corrected, blocked or deleted.
- PRICES AND PAYMENT
When ordering through the Website to the prices listed on the Website apply. Prices include VAT.
You can pay in the manner specified on the Website. Read more about our payment system on the Website here. Henrik Stenson Eyewear Sweden AB is entitled to claim payment already in connection with the order. Henrik Stenson Eyewear Sweden AB reserves the right not always to offer all payment methods, or to change the payment method you have selected if for some reason it is not available at the time the order is made. Note that any restrictions on the payment options are listed on the Website.
Henrik Stenson Eyewear Sweden AB always offers secure payment options. Therefore, Henrik Stenson Eyewear Sweden AB uses a payment scheme that is designed to protect the customer. All transactions are conducted via SSL (Secure Sockets Layers) and are encrypted, which provides very good security. To protect the customer, Henrik Stenson Eyewear Sweden AB always reserves the right to check the card’s validity, that there is sufficient cover for the amount to be charged and the buyer’s address. In the case of questions relating to security or payments, the customer is welcome to contact Henrik Stenson Eyewear Sweden AB’s customer service department.
- PROMOTIONS AND SPECIAL OFFERS
From time to time, Henrik Stenson Eyewear Sweden AB may offer promotions on the Website that may have more favourable terms and conditions than those stated in these Terms. These more favourable terms and conditions apply so long as the promotion campaign is active and for the specific goods listed by Henrik Stenson Eyewear Sweden AB in connection with the promotion. Henrik Stenson Eyewear Sweden AB reserves the right, at any time, to withdraw such campaigns. Upon termination or revocation of a promotion campaign, these Terms apply without any modification. Offers on specific items on the Website apply for a limited time only and while stocks last.
- DELIVERY AND FREIGHT
Goods that are in stock will normally be delivered within the number of days specified on the Website. The expected time of delivery of the goods will be shown in the order confirmation, on the cashier’s page and/or on the Website.
If the parcel is to be collected, you should do this within the time-limit specified in the notification. You always receive a notification that shows where and when a parcel is to be collected. Such notification can be given via e-mail, regular mail, or, if you have given your ‘phone number, by way of a phone call or an SMS. If you do not collect the parcel, Henrik Stenson Eyewear Sweden AB has the right to charge you a fee of $5.
- COOLING OFF RIGHT
When goods are purchased through the Website there is always a 14-day cooling off period (right to annul the order) pursuant to applicable consumer protection legislation. This means that you have the right to return your purchase by notifying Henrik Stenson Eyewear Sweden AB within 14 days of the date that you received the ordered goods (the cooling off period).
The cooling off period does not apply to the following types of goods:
goods made to your specifications or which have otherwise been clearly personalized;
goods where the seal has been broken from the Consumer box.
In connection with an order of goods for which the cooling off period does not apply, you will be clearly advised accordingly. If a product has been sealed, you may not break the seal if you want to exercise your right to return the goods. The right to annul the order lapses, therefore, if and when you break the seal.
If you avail yourself of the “cooling off period” and annul the order, you must defray the cost of the return freight and you bear responsibility for the condition of the goods after having received them, as well as during return shipping. The goods must be returned within 14 days of the notification of annulment of the order being submitted to Henrik Stenson Eyewear Sweden AB. The goods must be adequately packaged, in good condition and in the original cartons/boxes. Returns must be made to Henrik Stenson Eyewear Sweden AB in accordance with the methods and instructions indicated on the Website. You will find them here.
Sometimes, Henrik Stenson Eyewear Sweden AB can offer free return for certain goods. Free return terms can be found on the Website.
When you avail yourself of your right to regret your purchase (cooling off), Henrik Stenson Eyewear Sweden AB will refund the amount you paid for the items, including shipping costs, if you are a registered customer. Exceptions apply to any additional delivery costs that result from you having chosen a means of delivery other than the standard means of delivery offered by Henrik Stenson Eyewear Sweden AB. Henrik Stenson Eyewear Sweden AB is entitled to deduct an amount equal to the product’s diminished value, compared to the product’s original value, from the amount that is to be refunded, if and to the extent that such depreciation is caused by you having handled the product more than is necessary, in order to determine its characteristics or function.
Henrik Stenson Eyewear Sweden AB will refund the amount as soon as possible, but no later than 14 days after the date that Henrik Stenson Eyewear Sweden AB receives your notice of execution of your right to annul the purchase and the product have arrived to Henrik Stenson Eyewear Sweden AB. The refund will be made to you using the same payment option you selected, unless otherwise agreed, or there are obstacles to such a repayment being made.
All Henrik Stenson Eyewear sunglasses are warranted against defects in material or workmanship for two years from the date of purchase. This warranty is valid only with proof of purchase from an Authorized Henrik Stenson Eyewear Dealer.
Henrik Stenson Eyewear does not warrant any lenses against scratches. Alteration, misuse or abuse of any Henrik Stenson Eyewear product will void its warranty. Legal rights under applicable Federal and State Laws governing the sale of consumer goods are not affected by this warranty.
If you have had your sunglasses for two years or less and believe you have a manufacturer’s defect, please contact first your place of buy and second Henrik Stenson Eyewear Sweden AB. Henrik Stenson Eyewear Sweden AB will repair or replace, at our option, any product determined by Henrik Stenson Eyewear Sweden AB to be a manufacturer’s defect. A processing fee of $14 will be charged for each warranty claim processed.
If your sunglasses are approved for repair, you will receive an order confirmation email and instructions on where to send your Henrik Stenson Eyewear for repair.
Your new frame will not be sent until we receive the damaged item.
If your Henrik Stenson eyewear frames have prescription lenses, see your eye care professional for warranty information, they are not covered under this warranty.
A manufacturing defect is defined as any malfunction or failure that occurs without an external cause.
Manufacturing defects can include:
- Any breakage or cracking at soldering points, end pieces, bridge points, hinge points, temple tips, temple covers, or screw points (without evidence of improper adjustment)
- Hinge anchors that have loosened
- Excessive glue or scratching (from manufacturing process only) at hinge points or on other parts of a frame
- Frames that have lost their adjustment within 30 days of receipt
- Obvious color fading
* Scratched lenses are NOT a manufacturing defect
- FORCE MAJEURE
Henrik Stenson Eyewear Sweden AB bears no responsibility for delays caused by circumstances which Henrik Stenson Eyewear Sweden AB has no control over, such as general industrial disputes, acts of war, fire, lightning, terrorist attacks, amendments to government legislation, technical problems, failure of electrical/telecommunications/data communications or other communications, and errors or delays in services from subcontractors due to the circumstances stated above. These circumstances shall constitute grounds for release from liability and other sanctions. If such circumstances should arise, Henrik Stenson Eyewear Sweden AB will advise you at both the beginning and the end of the period during which the situation exists. If the situation has, in fact, lasted longer than two months, both you and Henrik Stenson Eyewear Sweden AB have the right to cancel the purchase order with immediate effect.
- AMENDMENTS TO THE TERMS
Henrik Stenson Eyewear Sweden AB reserves the right to modify these Terms at any time. Any amendments to these Terms will be published on the Website. Amendments apply from the time you accepted the Terms and conditions (in connection with another purchase or by visiting the Website), or 30 days after Henrik Stenson Eyewear Sweden AB has informed you of the amendments. Henrik Stenson Eyewear Sweden AB recommends that you keep yourself updated on the Website periodically, in order to be cognizant of any amendments to the Terms
- LEGISLATION AND DISPUTES
Disputes shall primarily be resolved amicably following discussions with Henrik Stenson Eyewear Sweden AB customer service department. In the event of a dispute, Henrik Stenson Eyewear Sweden AB will abide by the decision handed down by the National Board of Consumer Complaints.
Disputes concerning the interpretation of or the application of these Terms shall be considered in accordance with Swedish law and settled by the National Board of Consumer Complaints or ultimately by a court of law.